Lloyd's complaints procedure
In the event that you wish to make a complaint you may contact us on +44 (0)20 7403 3884 or at firstname.lastname@example.org or in writing at 8 Holyrood Street, London, SE1 2EL, United Kingdom.
Should you remain dissatisfied with the response you receive from Yachtline or Lloyd's underwriters, you may refer your complaint to Lloyd's Complaints team at:
One Lime Street
|Telephone +44 (0) 207 327 5693|
|Fax +44 (0) 207 327 5225|
Who will investigate the matter and provide a final response.
Should you remain dissatisfied with Lloyd's final response you may if eligible refer your complaint to the Financial Ombudsman Service, an independent service in the UK for settling disputes between consumers and businesses providing financial services. The contact details are:
|The Financial Ombudsman Service
|Telephone + 44 (0)300 123 9123|